Cancelling your booking depends on which type of ticket you’ve booked. Via Rail has 5 fares: Escape, Economy, Business, Economy Plus and Business Plus: Escape Fares - These tickets are non-refundable. VIA Rail may cancel a train or substitute alternate transportation without notice. It’s understandable, sometimes plans change.
To opt out of the Peace of Mind Travel Plan and receive a refund, July and August departures, as well as Holland America and VIA Rail departures, must be advised by June 1, 2020. You are responsible at all times for your carry-on baggage. (Montreal -> Ottawa) After I realized it would cost me about $50 more in taxi fares, I decided it was too expensive of an appointment for me ($200) and went to cancel my Via Rail ticket. “VIA Rail will be automatically refunding all segments affected by this service disruption.
You can cancel your reservation at any time prior to the scheduled departure and receive a full refund in addition to not incurring any service charges, regardless of when you purchased your ticket. I decided to cancel my train tickets ($155) simply because it was for a quick doctor appointment that wasn't all THAT important or a priority for me right now. Once they have cancelled your tickets, you must request a refund by writing to us here . TRAVEL ADVISORY – Feb 14, 2020 - 11:10am: Following an advisory from the infrastructure owner that they are unable to support our operations across their network, VIA Rail has no other option but to cancel most of its services until further notice. Updates will be posted on an ongoing basis here + Beginning of the main content. It's very important you cancel the tickets before the train departs. Any alteration to your booking requested less than 60 days (90 days for cruise and private rail tours) prior to departure will be regarded as a cancellation and cancellation charges as set out in … Before you start, you’ll need to log into your account. You will need to be able to give them your booking reference and name so make sure you have this prepared. Via Rail, which relies on CN’s tracks, said it had “no other option” than to cancel almost its entire service effective immediately. Re: VIA Rail vs. Air Canada Refund :Policy Author: jbwest I notice that Viking Cruises, that runs both ocean and river cruises, is cancelling cruises between now and May 1, and offering customers a choice of either a full cash refund or a 125 percent future cruise credit. VIA Rail assumes a limited liability for loss or damage to checked baggage.

Trains 52 and 62 to Ottawa and Montreal, which were supposed to … In such cases, the travel credit is based on the cost of the portion in the Québec City - Windsor corridor portion only. The cancellation of Via Rail services due to blockades has left thousands of travellers in Toronto and the surrounding GTA stranded. If necessary, VIA Rail may cancel a train or substitute alternate transportation without notice. If it's a last minute decision you can also cancel tickets at the station instead of through us. If you have a consumer problem, call 905-526-4665 or email This includes all travel up to and including November 1, 2020, as well as any travel after November 1, 2020, if their outbound train is on or before November 1, 2020. To ensure all passengers' safety, VIA Rail reserves the right to inspect all baggage.

read However, they cannot reimburse you as you bought the tickets with us.

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