Excellent customer service is required to keep a good name for a company.

To get more information or amend your preferences, press the ‘more information’ button or visit "Cookie Settings" at the bottom of the website. Nike uses Twitter prominently to address customer queries with 96.8% of the brand’s tweets being replies. However, if you'd rather complain directly, you can use the above address to contact Nike. Customer Service. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads.

You don’t have to have a separate customer service Twitter handle to treat your followers right, though: here are a few brands that combine their feeds. As you… On average, Nike replied in 10 hrs.

The Nike Support account is set up specifically for customer service, to help athletes with problems with Nike products.

Continue Reading Pages: 1 2 Nike recognizes that, and has actually created an entire Twitter account just to address customer's issues and to help solve them. Nike asks you to accept cookies for performance, social media and advertising purposes. We asked about their latest customer service experience in terms of: friendliness, personalization, responsiveness, resolution, satisfaction and recommendation. — Nike (@Nike) July 13, 2019.

We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Brand mentions peak from 11 AM to 2 PM, while Nike replies the most from 12 AM to 1 PM.
The brand replied the most on Tuesdays and Saturdays. Resolver is a totally free service that you can use to complain effectively. Nike Support is very active and, like other companies with great social media customer service, quick to respond. Typically, those brand only respond to about 4 percent of customer service requests worldwide on Twitter, Rational Interaction said. To understand how satisfied people feel with customer service interactions on Twitter, we surveyed 14,040 Twitter users who follow or interacted with brands’ customer service Twitter accounts in the past six months.

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