The 18-page report, published by the Local Government and Social Care Ombudsman, details a string of complaints and warns that poor practices in this area have led to confusion and uncertainty among families as councils struggle with the system. We still expect councils and care providers to respond appropriately to any complaints they receive during this time . We are a free service. We have been overseeing complaints about councils for over 35 years, and in that time we have developed a good understanding of the unique issues and challenges of local government. For example, if your complaint is very old, or there is another body that can deal with it. Coronavirus (COVID-19) update – 21 May. What you can complain about to us. Ombudsman boss says vulnerable families being refused a “fair hearing” #ukhousing . Many of the everyday services we all rely on are provided by local councils. Local government. councils and care providers should still pay close attention to urgent and serious public concerns.” The Ombudsman suspended all casework activity that demands information from, or action by, local authorities and care providers in March to allow those organisations to concentrate on their response to the crisis. There are some other limits on what the Ombudsman can do. The elected councils for Saskatchewan rural municipalities (R.M.) The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. Local Government & Social Care Ombudsman. If you think you have been treated unfairly, the first step is to try and resolve your problem with the council. We investigate complaints in a fair and independent way - we do not take sides. have received their annual report card from the province’s watchdog and are being told there is room for improvement. If you have an urgent or emergency issue, please contact your local authority or care provider. If that doesn't work, you can contact the Ombudsman. — The public protector - Ombudsman Martha Chizuma says her office has completed investigations into allegations that Councils could not account for K90 billion meant for public money. The RMs however don’t see conflict of interest regulations in the same light.